Support
How can we help?
Email us and the developer who builds MockMyApp reads it. Most questions are answered within two working days.
Help us help you faster
- Your computer and its system version, or your browser for the web editor
- The app version, from Settings → About MockMyApp
- What you did, what you expected, and what happened instead
- A screenshot or screen recording, if you can
Find it yourself
Quick fixes
My projects disappeared on the web
The web editor keeps projects in your browser's storage. Clearing site data or using a private window removes them, and we hold no copy. Use Back up project to keep a file you can restore anywhere.
A typeface didn't load
Typefaces that aren't built into MockMyApp download from Google Fonts the first time you pick them, so that first time needs a connection. Your own TTF or OTF files never need one.
Automatic translation isn't offered
It uses the translator built into your Mac, or into Chrome on a computer. On Windows, Linux and other browsers, type the translations yourself.
My video came out as a GIF
MockMyApp makes MP4s with the video encoder your computer or browser already has, and a GIF where there isn't one. On Linux, installing ffmpeg or GStreamer gives you MP4s; in a browser, updating it usually does.
For privacy questions and legal notices, the publisher's details are in the Privacy Policy.